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FAQ

How far in advance should I book my move with you?

Most of the time we are able to accommodate your request in the same week.

Please note, that since summers are our peak seasons is best to book 2–4 weeks ahead during this time.

What if I need to change the date of my move?

Simply get in touch with us to book a new date. There are no cancellation fees or any sort of other hidden fees.

When can I expect the crew to arrive at my pickup address?

We will make everything possible to arrive at your address at the agreed time. However, due to traffic or weather conditions, our crew can be late by as much as 1 hour on morning jobs and up to 3 hours on afternoon ones. Any arrival delays will be communicated to you promptly. You can also be compensated for up to 10% of the total bill in case we are late by more than the specified above time.

Please note, that Simply the Best Movers are not responsible for any building or condo association charges due to exceeding the time frame or elevator booking.

Do you provide packing services?

Yes, we can pack your staff for you. It’s important to be prepared and packed before movers arrive so if you don’t have time for this then leave this to the professionals. Please arrange this service in advance. You can read more about our packing services.

Do you offer packing supplies for sale?

Yes. We have everything you might need to pack and wrap your belongings. You can find a price list for our moving supplies.

My furniture needs to be disassembled. What should I do?

All our trucks are equipped with the necessary tools for the disassembly and reassembly of furniture if needed.

What kind of insurance do you have?

Rest assured knowing that all your belongings are insured during transportation for up to 2 million for loss or damage.

How do you protect furniture from damage?

We wrap all furniture in thick blankets and tape them to prevent damages and scratches. In addition to this, we secure your belongings with straps in our trucks. You can read more about our furniture moving services.

Will you move my plants?

We cannot take responsibility for moving your plants. We recommend you to use your family car for this.

Do you provide pets transportation?

No, as this is not safe. We can’t transport your pet in the cabin for insurance reasons.

Do you own your trucks?

All our trucks belong to Simply the Best Movers. In case of any breakdowns, we might send a rented truck.

What size of a truck do you have?

We own 5-ton 24-foot trucks to move anything from a studio to a 5 bedroom house.

What equipment do you have for moving?

Each truck is equipped with blankets, dollies, straps, necessary tools and ramps.

How do I know how much I will pay?

We charge our clients by hours. Before starting the job we will provide you with an estimate.

After the job is complete you will be provided with a bill where you will find the total number of hours worked, plus travel time (minimum 1 hour).

What is your cancellation policy?

You can cancel or reschedule for free 72 hours before your move date.

A cancellation fee of $100 will apply if you cancel or reschedule less than 72 hours before your move date.

Which types of payment do you accept?

We accept e-Transfers, any major credit cards (subject to a 3% processing fee), and cash payments.